If you send an item after your stated handling time, or it arrives after the estimated delivery date, this will be a mark against your account and could lead to a suspended account on eBay.ĮBay will tolerate up to 7% of your orders being late. Alternatively, you should double check that your automatic payment method isn’t out-of-date. You may need to make a one-off payment to settle your accounts. If you owe eBay any seller fees or customer reimbursements which they sent out on your behalf, this can lead to temporary suspension of your account. Just recently, eBay suspended hundreds of accounts for price gouging during the Coronavirus pandemic.īelow are seven ways you might have your eBay account suspended: 1. Reasons for suspension vary from forgetting to pay your fees right through to serious breaches of policy. Sometimes they’ll even tell you what you need to do to get back selling again! (If you didn’t receive an email, check your messages on My eBay.) In most cases they will provide details on what you did wrong and how long the suspension will last. When eBay suspends an account, the seller is usually notified by email. If you have a history of receiving warnings or restrictions, this may be your last chance to turn things around before you’re suspended from eBay indefinitely. One account suspension can also lead to eBay shutting down other accounts associated with your household. Sometimes, listing fees are even forfeited. However, sometimes, one case of horrendous customer service is enough to warrant suspension.ĭepending on the seriousness of your rule breaking, your listings may end early. Most often, eBay takes this step after issuing a few warnings. This can also happen if you consistently under-perform. Full suspensionsĮBay may implement account suspensions for seven, ten or 30 days – or even indefinitely! A full suspension is usually the outcome of a serious violation of eBay’s rules and policies. If you don’t up your game, your account may end up suspended completely. Sellers should consider this a wake-up call. eBay doesn’t want to ban you completely, but it doesn’t want too many shoppers at risk of late shipments or cancelled orders. These restrictions aim to limit your sales until your metrics and service standards improve. This can prevent you from listing certain products or obtaining eBay’s Best Match position. If your seller performance metrics aren’t up to scratch, eBay may implement selling restrictions on your account. You’ll be back up and running in no time! 2. As soon as you fix the problem, your account will be reinstated. Holds are often caused by payment issues or the need to verify your account information. This is usually the sign of a minor slip-up. If your account has been put on hold, don’t panic. Listed below are the three different types. In fact, you can lose sales because shoppers can retract their bids.īut some eBay account suspensions are worse than others. With your eBay account suspended, you can’t sell, bid or contact customers. Different types of eBay account suspensions Was your eBay account suspended? Find out what’s wrong and how to fix it fast. For this reason, they should be taken very seriously. Unlike on Amazon, suspensions are relatively hard to get on eBay. For sellers, this means disrupted sales and a whole range of other issues. In an effort to protect its reputation, as well as its customers, eBay account suspensions are on the rise.
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